My Time Capsule has been on the blink for the last few days. Not sure why. I spent hours combing through forums and banging my head against the wall trying to fix this. This was reminding me of exercises I engaged in when I was a PC user. Then, a lightbulb went off. Apple Care. I have it. Why not use it?
To be honest, I have mixed feeling about Apple Care. We have been through some good times, some bad. But I do pay for the service. They should be the first place I go. So I called. After some diagnostics, plugging, unplugging and restarts, it was settled: hardware failure. Apple is overnighting me a new one tomorrow. Hours wasted on something I had no hope of fixing in the first place.
I know from reading forums and list-serves that some of you have lost faith in Apple Care. It is insurance, and a choice. But this year, my experiences with this coverage has been great. So thanks Apple Care, that is the fourth time in a row you have either solved or delivered a solution to a problem I couldn’t fix. Next time, I will save some time and call you first.
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